Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly when you:

• Create an account (name, email address, company name)
• Use our services (inventory data, production records, delivery information)
• Contact our support team
• Subscribe to our newsletter or marketing communications

1.2 Automatically Collected Information

When you use Inventrix, we automatically collect:

• Device information (device type, operating system, unique device identifiers)
• Usage data (features accessed, time spent, interaction patterns)
• Log data (IP address, browser type, pages visited, timestamps)

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our inventory management services
• Process your transactions and manage your account
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns to enhance user experience and develop new features
• Prevent fraudulent activities and ensure platform security
• Comply with legal obligations and enforce our terms of service

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: With third-party vendors who perform services on our behalf (cloud hosting, analytics, customer support)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect rights, property, or safety
• Team Members: Within your organization based on role-based access permissions you configure

4. Data Security

We implement industry-standard security measures to protect your information:

• AES-256 encryption for data at rest and in transit
• Secure SSL/TLS connections for all data transmission
• Regular security audits and vulnerability assessments
• Multi-factor authentication options for account access
• Automated daily backups across multiple secure locations
• Role-based access controls within your organization

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze app performance and user behavior
• Provide personalized content and features
• Measure the effectiveness of our marketing campaigns

You can control cookie preferences through your browser settings. Note that disabling cookies may limit certain features of our service.

6. Third-Party Services

Inventrix may integrate with third-party services (accounting software, POS systems, ERP solutions, payment processors). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third parties.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you cancel your subscription, we retain your data for 30 days to allow for account reactivation. After this period, you may request data deletion. We may retain certain information for legal compliance, dispute resolution, and enforcement of our agreements.

8. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Export: Download your data in standard formats (CSV, Excel, PDF)
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation of processing your information

To exercise these rights, please contact us at privacy@inventrix.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in compliance with this Privacy Policy and applicable laws.

10. Children's Privacy

Inventrix is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately, and we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of Inventrix after changes become effective constitutes acceptance of the revised policy.

12. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). We process your data based on legal grounds including consent, contractual necessity, legal obligations, and legitimate interests. You have additional rights under GDPR, including data portability and the right to lodge a complaint with a supervisory authority.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@inventrix.com
Support: support@inventrix.com